FAQ: Storyball - The Screen-Free Smart Toy That Keeps Kids Active
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What materials is Storyball made out of?

All Materials are regulated to the highest standards and safe to be used by children. We have kids and Storyball was created to be safe and durable to withstand children’s active play.

Storyball is made out of durable, yet flexible, plastic and nylon materials. The exterior is made of (TPR), non phthalate Thermoplastic Rubber, mix of polymers (plastic and a rubber). The character skin is made of Polybutylene terephthalate (PBT), a synthetic semi-crystalline engineered thermoplastic (a high-performance material), and the inner parts holding Storyball’s “brain” are made of strong Nylon 6 material.

Last updated: June 26, 2018 19:04

Can my child play through a Storyball adventure more than once?

Sure! The Storyball game play is not linear, so there are many “decision points” where your child can go in one path instead of the other, he or she can then choose to go back and try the other options to see what happens. Also the scoring depends on many variables, such as time for mission, retry and other, in order to get more “medals” your child can go back and get a better score.

Last updated: June 26, 2018 19:04

Can I purchase a new story without purchasing a new skin?

Yes you can, the Storyball App will allow you to purchase content within the “skins” that you own, so you can purchase new stories, new quests and some educational stuff (like learning language). Having said that, each skin comes packed with content and there is also free content to be downloaded. If you want to completely change the character, you will need to purchase a new character skin.

Last updated: June 26, 2018 19:04

How durable is the Storyball?

Very. It’s been built to withstand drops, dog licks and rolls along the floor. As with other electronic devices though, it’s best not to submerge it in water.

Last updated: June 26, 2018 19:04

Is it waterproof? Good for bath time?

Unfortunately no, Storyball is splash proof - that means it will still work if a minimum amount of water comes across. But it is definitely not a bathtime toy (you are giving us a idea so maybe with Story ball 2.0 …)

Last updated: June 26, 2018 19:04

Is this good for kids with autism?

Storyball interacts through sensory cues and can assist in strengthening audio-processing skills. At the moment we do not support customized content for children with Autism, however, we are in research for that and other developmental disabilities, as well. Such content is currently in development and hope to release it later in the year. Parents and/or researchers that are interested in working with us are welcomed to send us PM.

Last updated: June 26, 2018 19:04

What if my kid has a speech impediment or can’t talk yet, will they be able to play all the games?

Yes, Storyball interacts through sound and it is not a must to talk back with it. We believe it will encourage children to talk, as they will have an intelligent talking companion.

Last updated: June 26, 2018 19:04

Is there any violence?

As in any game, some of the skins are more into fighting the evil enemies then others. This content will be in the “skins” aimed 7 and up, but also there we are keeping the educational aspect in mind and any “violence” will be very lite. (Plus we have the opportunity to allow the player a choice to resolve in a different way and see the different outcome).

Last updated: June 26, 2018 19:04

How is the content created and monitored?

At this point, we create all content with our specialists, several who have a background in children's entertainment and education.

Last updated: June 26, 2018 19:04

Do I have to connect a Storyball to a smart device (tablet, smartphone) in order for it to work?

You need to connect Storyball to a phone or tablet to play, but you don’t need to keep hold of the phone or use it to complete a game or quest.

Last updated: June 26, 2018 19:04

How far away can the tablet or phone be from the Storyball device?

The tablet or phone only needs to be within 30 feet for the bluetooth to pair it with the Storyball device.

Last updated: June 26, 2018 19:04

How does the Storyball connect with the phone or tablet?

It easily connects via Bluetooth.

Last updated: June 26, 2018 19:04

What program platforms is Storyball compatible with?

Android IOS (Apple: iphone, ipad, iWatch) Amazon Fire

Last updated: June 26, 2018 19:04

What if I have a call come to my phone while my child is playing with the Storyball?

In the setting of the app you will have the option to choose what happens when a call is coming through. You can either pause the game and answer the phone, or automatically send an apology message that you aren't available to talk and keep the fun going. You can also use a tablet so you don’t worry about phones at all.

Last updated: June 26, 2018 19:04

When will I be able to choose which character skin I want to purchase?

After the campaign ends, we will send a questionnaire so you will be able to choose your character skin(s) then.

Last updated: June 26, 2018 19:04

Is there a warranty?

Yes, one year limited warranty for Storyball.

Last updated: June 26, 2018 19:04

Does the Storyball take batteries? How do I recharge it?

No, Storyball uses USB charging to bring it back to life once its battery is depleted. Same as many other electronic devices you might have at home. Simple and quick.

Last updated: June 26, 2018 19:04

Can my child play with Storyball alone or do I need to always be present?

You are more than welcome to let your child play alone, Storyball is safe and secure. We do recommend you to make sure your child is in a safe environment (stay away from roads and other hazards) as the play can be immersive.

Last updated: June 26, 2018 19:04

Is the app only for parents or can children also use it?

The app contains both a parent zone and a children zone. The parent zone is used to take a glance in your child’s development. The Children zone is used to navigate and control the content and the games.

Last updated: June 26, 2018 19:04

Will I be able to purchase new content via my app? If so, is it password protected?

Yes, you will be able to purchase content through the app, but will also have to supply details that show you have a grown up’s approval for purchasing online.

Last updated: June 26, 2018 19:04

Is Storyball secured? Can Storyball be remotely taken over?

Storyball doesn’t collect any data, it is working with your phone so in order to remotely take over it, you need to remotely take over your phone. Having said that, we are protecting the app and the data of our users and are fully compliant with the Children's Online Privacy Protection Act (COPPA) (USA) and the General Data Protection Regulation (GDPR) (EU+UK).

Last updated: June 26, 2018 19:06

How do I get technical support?

We are right here to help you and will do everything we can for you to enjoy your Storyball. You can contact us by email at Info@storyball.com and we will get back to you as quickly as possible.

Last updated: June 26, 2018 19:06

How many hours of content come on a Storyball?

Each Skin comes with 20 levels built in. The content changes according to the age and the story and includes quests, social games and interactive stories. We estimate that each skin holds around 3.5 hours of recorded content which is spread into many hours of replayable content. On top of the skin content you can download and purchase additional content in the app.

Last updated: June 26, 2018 19:06

Will you have more Hebrew skins in the future?

Yes, we are planning to support more skins in Hebrew in the future. We will probably start with Pepper the Bear following the PAW Patrol characters.

Last updated: August 20, 2018 13:57

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